By Jonk Wa Mashamba
The National Consumer Commission (NCC) urges consumers in possession of certain Dark and Lovely Precise Diamond Straight and Shine relaxer 125 ml tub (with batch numbers below) to immediately discontinue use of the product and return it to the point of sale for a full refund.
The manufacturer of Dark and Lovely notified the Commission of the product recall as a result of 22 consumer complaints.
Acting Consumer Commissioner, Ms Thezi Mabuza stated that the manufacturer Loreal informed the Commission about a voluntary recall.
“We urge South Africans who are in possession of Dark and Lovely Precise Diamond Straight and Shine relaxer 125 ml tub to return the product to the point of purchase for a refund.
“We understand that an isolated incident in the production led to an imbalance of the active raw material, affecting one batch only.
“Using the recalled product may lead to increased hair breakage, and increased scalp irritation,” she said.
The following batch numbers appear on the affected products:
Dark and Lovely Precise Diamond Straight and Shine relaxer 125 ml tub
87UD00 and 87UD01
The product has been distributed nationally and exported to neighboring countries such as Botswana, Lesotho, Namibia, Eswatini, Zambia and Madagascar.
“The Consumer Protection Act requires that manufactures and producers of products produce and supply goods and products are of good quality and free of defects.
“We urge suppliers and manufactures to prioritize consumer safety at all times. The Commission is monitoring the recall based on its Recall Guidelines,” she concluded.